Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with this website. is the Payment and Account Management website of Credit Protection Association, LP (CPA). CPA owns and operates this website and the services available on this site. All interactions with this site constitute an attempt by a debt collector to collect a debt. Any information obtained will be used for that purpose.

What personal information do we collect from the people who visit
When logging in to, you will be asked for your CPA reference number (found on the mailing label and correspondence from CPA) and your zip code. Once you have logged in, you may be asked to enter or update your name, email address, mailing address, and phone number(s) when viewing your account information or making a payment. You may be asked to enter or update your payment information when making a payment or scheduling post-dated payments or making payment arrangements.

When do we collect information?
We collect information from the time a user enters our site, until they leave, including when a user logs in to our site, when they update contact information and when they make or schedule a payment.

How do we use your information? is the Payment and Account Management website of Credit Protection Association, LP. All interactions with this site constitute an attempt by a debt collector to collect a debt. Any information obtained will be used for that purpose. We also may use the information in the following ways:

How do we protect your information? is constantly scanned for security holes and vulnerabilities to make our site as safe and secure as possible. Our site is protected with stringent data-security safeguards. Your personal information is contained behind secured networks and is only accessible by a limited number of persons, and all sensitive personal and financial information is encrypted via Secure Socket Layer (SSL) technology. All credit card transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies?’
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site to recognize your browser and capture and remember certain information. For instance, we use cookies as part of our security strategy to continuously confirm a user’s identity while they active on our website. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. However, if you turn cookies off, many of the features that make your site experience more efficient may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer Personally Identifiable Information to outside parties. This does not include the Referring Business who placed the delinquent account for collections, our website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Third-party links
Any links on this website to websites operated by third parties are provided for your convenience only. CPA is not responsible for the content and performance of these websites or for your transactions with them, and our inclusion of links to such websites does not imply any endorsement of the material on such websites.

Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking.

If at any time you would like to unsubscribe from receiving future emails:
Follow the instructions at the bottom of any email correspondence and we will promptly remove you from ALL email interaction.

Contact Us:
If there are any questions regarding this privacy policy, you may contact us using the information below.
13355 Noel Road, Suite 2100
Dallas, TX 75240 USA

Last Edited on 2017-04-28